Gautam Kansagra
IT Support and Academic Administrator
About Me
Hello, I'm Gautam Kansagra
I have studied Diploma in Electronics and Communication in 1991 from India. After a very long time again I became a student. Now, I am a student of Associate in Applied Science in Software Development at College of Dupage, Illinois. I have a more than 20 years' work experience as an IT Support and Academic Administrator, 7 years' experience as a Technical Support and Training and 1.5 years' experience as a Quality Control and Production Supervisor. All the experience which I have mentioned here has been gained when I was in India.
I am always eager to learn more to upgrade myself and also want to learn more regarding my interest, my work, my life, and surrounding matters. I believe in hardworking, sincerity, dedication and honesty to my work. I never walk out from my responsibilities. I always try to give more than what I receive. I believe that team cooperation and coordination are the most powerful matters for any successful project.
Top 5 Strengths (as per Clifton's assessment):
Learner | Achiever | Connectedness | Responsibility | Positivity
Professional Skills
IT Admin & Technical Support | Academic Administration
Quality Control | Accounting | Training
RESUME & COVER LETTER
( click on below title to open)
Education
Diploma in Electronics and Communication Engineering
Board of Technical Education, Maharashtra, India
A.A.S.(Software Developement)
Recently started studying at College of Dupage, Illinois.
Highschool
Patel Vidhya Mandir, Keshod, Gujarat, India
certification
Google - The Bits and Bytes of Computer Networking - Coursera # PWM3B4DEAEK
Google - Technical Support Fundamentals - Coursera # E38BNPCQS75C
IBM - What is Data Science? - Coursera # HZQVM9KM668C
Google Analytics for Beginners - Google Analytics Academy Issued 2020 - Expires Mar 2023
SQL Fundamental Course - SOLOLEARN # 1060-18191200
Accounting Fundamentals - TCSiON # 71234-6353216-1016
Inventory Management - TCSiON # 71275-6353216-1016
Google – Operating Systems and You - Coursera # N58A48S38YBW
ServiceNow IT Generalist Bootcamp - New Apprenticeship - Started from 3rd May 2021
Director (Academic Administration and Technical Support)
JUN 2000 TO OCT 2020 (20 years 5 months)
College of Computer, Science & I.T., Junagadh, Gujarat, India
Administered all kind of Academic and Office Tasks concern with University for Bachelor & Master Programs. Monitored and provide Technical Support to IT hardware, software and networking setups and configuration. Developed and supervised staff by providing orientation, training, support, direction and technical problems. Positioned as College Board member with collaborative ideas and decision making for educational improvement. Controlled document processes by reviewing files, records and critical information to confirm accuracy. Monitored daily and weekly schedules and monthly calendar obligations for Staff and more than 1000 Students. Collaborated with the accounting department to manage Institute overall budget. Setup administrative procedures to prioritize job tasks and establish personnel responsibilities.
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Business Owner ( Training & Technical Support specialist )
JUN 1993 TO MAY 2000 (7 Years)
CompuHard Systems, Keshod, Gujarat, India
Configured desktops, work stations, including all hardware, software, networks and peripheral devices. Configured Local Area Networks for Client-Server and Thin Client Technology. Assisted in technical support process refinement to improve customer service and support. Troubleshooting and resolving Computer Hardware and Network issues.
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Quality Control and Production Supervisor
JAN 1992 - MAY 1993 (1 year 5 months)
Powercon Enterprise, Gandhinagar, India
Working as a Quality Control and Production Supervisor to check out daily Production with Quality Standard as per Bureau of Indian Standards (BIS) for Electronic and Electrical Accessories.
ServiceNow - My Capstone Project
Contact
7319 Woodward Ave., Apt. 203, Woodridge, IL 60517
[email protected]